RIM Support & Documentation Resources (RIM Link)

 

The BES Resource Kit (compressed exe)

 Type 

 Name Ascending Sort 

 Size 

 Modified 

Document

 Attachment Service Remote Installation

221 KB 

04/12/2005 04:08 PM

Document

 BlackBerry Enterprise Server debug logging

18 KB 

04/12/2005 04:08 PM

Document

 BlackBerry Enterprise Server v4.0 Internationalization Configuration Advisory

74 KB 

04/12/2005 04:09 PM

Folder

 BlackBerry for Microsoft Exchange

29 Items 

04/12/2005 04:08 PM

Document

 BlackBerry IT Policy Manager

78 KB 

04/12/2005 04:08 PM

Document

 BlackBerry pilot program guidelines

116 KB 

04/12/2005 04:08 PM

Document

 Frequently Asked Questions About the BlackBerry Mobile Data Service

68 KB 

04/12/2005 04:08 PM

Document

 Guidelines for Mobile Data Service security

265 KB 

04/12/2005 04:08 PM

Document

 Importance of SRP Identifier and SRP Authentication Key

37 KB 

04/12/2005 04:08 PM

Document

 Understanding Events on the BlackBerry Enterprise Server that Affect Service

111 KB 

04/12/2005 04:09 PM

Document

 Wireless Email Reconciliation

 

 

 

 

<< BES Version 4.0 Installation Guide & Upgrading the Blackberry Enterprise Server >>

 

Chapter 3 is good Step by Step Instruction for both Automated & Command line Installation

 

 

    The GPXS Mobility Solutions BES Deployment - A Nice Flow chart & What's New (BES 3.6 to 4.0 Upgrade)

 

 

 

 

Q:

I would like to upgrade my BlackBerry Enterprise Server version 4.0. What are the requirements?

A:

To upgrade a BlackBerry Enterprise Server to version 4.0 you must have one of the following versions:
BlackBerry Enterprise Server for Microsoft Exchange

*       2.1 Service Pack 5

*       3.5 Service Pack 2

*       3.6 Service Pack 3 

 

 

 

 

Q:

I receive a Device Error 348, after upgrading my handheld software to version 4.0. What does this mean?

A:

Please see KB-03355 What Is - Device Error 348 Press R to Reset.

 

 

 

 

Q:

Since I upgraded to BlackBerry Enterprise Server to version 4.0, messages sent from my desktop mail client appear on my handheld. What should I do?

A:

The BlackBerry Enterprise Server version 4.0 redirects messages sent from the desktop email client to the handheld by default. To disable this feature, please see Support Knowledge Base Article KB-03849.
Product Documentation
 
 Type   Name Ascending Sort   Size   Modified 
Folder  BlackBerry Desktop Software Modified 13 Items  04/25/2005 02:04 PM
Folder  BlackBerry Development Platform 5 Items  04/12/2005 04:03 PM
Folder  BlackBerry Enterprise Server 6 Items  04/12/2005 03:56 PM
Folder  BlackBerry Enterprise Server Resource Kit 1 Item  04/12/2005 04:05 PM
Folder  BlackBerry Wireless Handheld 22 Items  04/12/2005 03:58 PM
Folder  RIM Desktop Software 4 Items  04/12/2005 04:05 PM

 

http://www.blackberry.com/support/index.shtml

 

 Type 

 Name Ascending Sort 

 Size 

 Modified 

Document

 Attachment Service Perfomance Issues

168 KB 

04/12/2005 04:08 PM

Document

 Best practices for having an application service provider host a BlackBerry Enterprise Server

31 KB 

04/12/2005 04:08 PM

Document

 BlackBerry Enterprise Server for Microsoft Exchange directories and files

32 KB 

04/12/2005 04:08 PM

Document

 BlackBerry Enterprise Server for Microsoft Exchange system requirements, versions 2.0, 2.1, 3.5, 3.6

184 KB 

04/12/2005 04:08 PM

Document

 BlackBerry Enterprise Server migration in a Microsoft Exchange 5.5 environment

66 KB 

04/12/2005 04:08 PM

Document

 BlackBerry Enterprise Server version 3.5 for Microsoft Exchange auto-population issues

24 KB 

04/12/2005 04:08 PM

Document

 BlackBerry single-stage server migration in a Microsoft Exchange 2000 environment

78 KB 

04/12/2005 04:08 PM

Document

 Common BlackBerry Enterprise Server for Microsoft Exchange installation errors

41 KB 

04/12/2005 04:08 PM

Document

 Configuring BlackBerry Enterprise Server for Microsoft Exchange performance counters

118 KB 

04/12/2005 04:08 PM

Document

 Consolidating multiple BlackBerry Enterprise Server Management databases into one central location

112 KB 

04/12/2005 04:08 PM

Document

 Decommissioning the original Microsoft Exchange Server hosting BlackBerry administration extensions

290 KB 

04/12/2005 04:08 PM

Document

 Enabling Mobile Data Service HTTP logging

15 KB 

04/12/2005 04:08 PM

Document

 Extending BlackBerry Enterprise Server Availability

62 KB 

04/12/2005 04:08 PM

Document

 Guidelines for upgrading to BlackBerry Enterprise Server version 3.5 for Microsoft Exchange

38 KB 

04/12/2005 04:08 PM

Document

 How removing a BlackBerry Enterprise Server affects mail redirection

39 KB 

04/12/2005 04:08 PM

Document

 Implementing the IT Policy Manager for BlackBerry

45 KB 

04/12/2005 04:08 PM

Document

 Installation and feature checklist

68 KB 

04/12/2005 04:08 PM

Document

 Installing the BlackBerry Enterprise Server Management Software on an administrator or remote computer

556 KB 

04/12/2005 04:08 PM

Document

 Maintaining the BlackBerry Enterprise Server for Microsoft Exchange

20 KB 

04/12/2005 04:08 PM

Document

 Migrating BlackBerry-enabled mailboxes from Microsoft Exchange 5.5 to Microsoft Exchange 2000

557 KB 

04/12/2005 04:08 PM

Document

 Migrating the BlackBerry Enterprise Server SQL Database to Another SQL Server

67 KB 

04/12/2005 04:08 PM

Document

 Minimum system requirements for BlackBerry Enterprise Server version 2.1 for Microsoft Exchange with Service Pack 1

25 KB 

04/12/2005 04:08 PM

Document

 Moving a BlackBerry Enterprise Server from a Windows NT 4.0 Server to a Windows 2000 server

28 KB 

04/12/2005 04:08 PM

Document

 Patch available for "MAPI Deadlock" Vulnerability

21 KB 

04/12/2005 04:08 PM

Document

 Placing the BlackBerry Enterprise Server for Microsoft Exchange in a demilitarized zone

49 KB 

04/12/2005 04:08 PM

Document

 Troubleshooting the BlackBerry Mobile Data Service

129 KB 

04/12/2005 04:08 PM

Document

 Understanding BlackBerry Enterprise Server Debug Log Event ID Entries

64 KB 

04/12/2005 04:08 PM

   

327 KB 

04/12/2005 04:08 PM

 

 

Q:

What settings should I check when upgrading my BlackBerry Enterprise Server?

A:

Check that you are logging on as the account that installed the original software. This information can be found in the registry key, located at HKEY_CURRENT_USER\SOFTWARE\Research In Motion\BlackBerry and is used by the installation program during the upgrade process.

Warning: Using the Registry Editor can cause substantial damage to the Windows operating system if used carelessly.

 

Q:

Where can I locate service packs and hot fixes?

A:

Connect to http://www.blackberry.com/support/index.shtml for more information on hotfixes and service packs.

 

Q:

How do I upgrade the software on my handheld?

A:

To upgrade the BlackBerry handheld software, perform the following:

1.       Download the software from www.BlackBerry.com website.

2.       Install the software on your desktop computer and start the Application Loader.

 

Q:

How do I add client access licenses to the BlackBerry Enterprise Server?

A:

Licence keys can be added to the BlackBerry Enterprise Server through the Server Management Console. Complete the following steps to add a license:

1.       On the BlackBerry Enterprise Server, open the Server Management Console.

2.       Right-click BlackBerry Server Management and click Properties.

3.       On the License tab, in the Upgrade Key field, type the license key and click Add License.

4.       Click OK to exit the BlackBerry Server Management properties.

 


68%   Document  BlackBerry Application Platform Technica...   Location:  General White Papers General White Papers  
Size:  383 KB 
Summary: Microsoft Word - dev_techoverview_40.doc. Wireless application models There are two ways to provide users with access to corporate web and application servers: BlackBerry Browser: Use the BlackBerry Browser and existing web content development tools to provide mobile access to intranet content and to create web- based wireless applications. BlackBerry Java development tools The BlackBerry Java Development Environment (JDE) includes: graphical integrated development environment (IDE) BlackBerry handheld simulator BlackBerry server simulation tools CLDC, MIDP, and BlackBerry APIs sample applications The IDE includes a full suite of editing and debugging tools that are optimized for developing BlackBerry applications. com/ developers 10 BlackBerry Application Platform Technical Overview Creating custom handheld applications 9 Integration with BlackBerry applications The BlackBerry JDE provides the following set of APIs that enable custom applications to interact seamlessly with BlackBerry applications. com/ developers 15 BlackBerry Application Platform Technical Overview Summary of new BlackBerry 4.0 features 14 Summary of new BlackBerry 4.0 features The BlackBerry 4.0 release adds the following new features that are related specifically to wireless application development.

68%   Document  Extended Connectivity for the Enterprise...   Location:  General White Papers General White Papers  
Size:  329 KB 
Summary: Extended Connectivity for the Enterprise: The BlackBerry Wireless Platform. com 2 Extended Connectivity for the Enterprise: The BlackBerry Wireless Platform BlackBerry Wireless Platform Overview 1 BlackBerry Wireless Platform Overview Through wireless connectivity, businesses can embrace the communication advantages of email and extend their enterprise applications, providing their mobile workforce with access to corporate data. This white paper describes the components of the BlackBerry platform and explains how BlackBerry solves business problems by providing a comprehensive, enterprise- wide solution to communication and corporate data Integrated Components for Better Manageability Fully integrated BlackBerry platform components extend wireless connectivity to enterprise applications and systems. com 6 Extended Connectivity for the Enterprise: The BlackBerry Wireless Platform BlackBerry Core Extensibility Components 5 BlackBerry Core Extensibility Components Like the pieces of a puzzle, BlackBerry platform components fit together smoothly to create end- to- end wireless connectivity solutions within the enterprise. The BlackBerry Enterprise Solution Architecture This section further describes the BlackBerry core extensibility components, which include the BlackBerry Enterprise Server with Mobile Data Service, BlackBerry devices, BlackBerry- enabled devices, device software, development toolkits, the global carrier network, and support services and programs.

 
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http://www.experts-exchange.com/Programming/Wireless_Programming/Blackberry/Q_21242082.html

Accepted Answer from JConchie
Date: 12/15/2004 08:10AM PST
Grade: A
 

Accepted Answer  

 
Haven't actually done the upgrade yet...we are waiting till after the new year when the office will be a little quieter.....but have done the prep.

If you have less than 200 users on the system, as you and I both do , the automated update looks very straight forward and simple.  
For more than two hundred users, .......and for those with smaller systems, who want step by step verification, RIM recommends using the command line set up process which allows you to verifiy that each individual step of the process is successful before you move on to the next.  If you have any familiarity with using command line commands, it is also pretty straight forward.....if this is new to you, I would suggest reading through the commands carefully and making sure you know where to insert information particular to your system.........server names, file paths to your database, etc.

The section entitled "Trouble shooting the Blackberry Enterprise Server" is pretty comprehensive and has good suggestions about recovering from any error.

Things to watch for:

---the upgrade is not supported for BES running on NT 4 OSs
---good idea to upgrade all handhelds to the ver 4 of the handheld OS before you do the BES...that way you can get the service book information and SRP identifier for the new server wirelessly...for handhelds using earlier OSs, you have to socket them in their cradle and let the update/migration finish.......the older handhelds will still recieve mail prior to update, but won't be able to take advantage of any of the new ver 4 features
---If you are using an early version of MSDE (ver 7 or earlier) you must upgrade to MSDE 2000 before doing the BES upgrade.....though if you did an original install of BES 3.6 it is very likely you already have MSDE 2000....if not, you can download the update from Microsoft at:
http://msdn.microsoft.com/library/default.asp?url=/library/en-us/distsql/distsql_71b9.asp
---The BES upgrade will automatically backup your current database and will create a new table structure and transfer your data.
---It can take a little time for a lot of users to migrate....for systems the size of yours and mine, this should be fairly quick.

Beyond that, I am not anticipating any problems...RIM has been very good in the past about covering all the bases with their upgrades.  If you go ahead prior to the new year....ie, before me, :-)   .....please let us know, here, how it went.
Regards
J

The upgrade will auto m

 
Comment from JConchie
Date: 12/15/2004 08:13AM PST
 
Comment  

 
PS

go to:
http://www.blackberry.com/knowledgecenterpublic/livelink.exe/fetch/2000/8067/645045/7963/7965/729294/729295/Installation_Guide.pdf?nodeid=728908&vernum=0

when the .pdf opens, go to the "Upgrading the Blackberry Enterprise Server" chapter in the index on the left......good step by step instructions for both the automated install and the command line install.

 
Comment from JConchie
Date: 12/15/2004 08:15AM PST
 
Comment  

 
If any of that is not clear, please ask questions about specifics, and I will try to make it clear.......at the risk, of course, of confusing you even more.......;-)

 
Comment from tekkguru
Date: 01/28/2005 01:17PM PST
 
Comment  

 
jconchie,

few questions for you on this particular.

1. do you/i have to install particular handheld OS
this is not the same as the Desktop manager or Handheld Manager is it??

or is it the Handheld manager os your refering to ??
that desktop manager is terrible, will that be needed in v4.0  ?
were on 3.6 now and want to do a direct upgrade, but was wondering if better to load
on a diff server and do fresh install.

Reason is, i just opened the enterprise manager on the server all of my 5 clients are missing, no info in there
but somehow the handhelds continue to work, all services are running on srvr though.

2. with 4.0 can you/i monitor incoming/outgoing email from the handheld ??
i have users who claim the phone part of the blackberry doesnt ring then the email doesnt come in
so i would like to see if there telling the truth and confirm email was recieved on the handheld in some logs or something.

3. can i lock there profiles(ie.. discreet, quiet etc....)
so they cant claim didnt hear the phone or email was on silent so didnt know i had any.

thanks for any info

regards
BLou

 

 
jconchie,

few questions for you on this particular.

1. do you/i have to install particular handheld OS
this is not the same as the Desktop manager or Handheld Manager is it??

or is it the Handheld manager os your refering to ??
that desktop manager is terrible, will that be needed in v4.0  ?
were on 3.6 now and want to do a direct upgrade, but was wondering if better to load
on a diff server and do fresh install.

Reason is, i just opened the enterprise manager on the server all of my 5 clients are missing, no info in there
but somehow the handhelds continue to work, all services are running on srvr though.

2. with 4.0 can you/i monitor incoming/outgoing email from the handheld ??
i have users who claim the phone part of the blackberry doesnt ring then the email doesnt come in
so i would like to see if there telling the truth and confirm email was recieved on the handheld in some logs or something.

3. can i lock there profiles(ie.. discreet, quiet etc....)
so they cant claim didnt hear the phone or email was on silent so didnt know i had any.
 

 
Comment from JConchie
Date: 02/03/2005 07:19AM PST
 
Comment  

 
Hi,
Sorry I didn't giet back to you sooner....busy week at work.

1)Hand held OS version depends on both the model and on who your provider is...different providers select different features and want you to
use a particular version of the software......check with your provider's website for current versions of both HH OS and Desktop Manager.
Tmobile's site is
http://www.t-mobile.com/bbupgrade

Try stoping and starting the BES services and you should see your accounts again...also make sure you are logged into the server with the BES
service account......with an ordinary domain admin login, you will be able to open the enterprise manager, but not see any accounts.


2) The BES management console shows you last contact time with the handheld and shows when last mail downloaded from the server.
Even if the handheld is on vibrate, it is quite distinctive and, I think, quite impossible to miss.....but that sounds more like a people management
problem, rather than a hardware/software issue.  ;-)

 
Comment from creville
Date: 02/03/2005 08:21AM PST
 
Author Comment  

 
Just wanted to post an update since I just completed the upgrade from BES 3.6 to 4.0. I would like to say that it went surp risingly smooth and had no hangups or problems. Here are the steps I took.

My situation:
BES 3.6 running on Windows 2000 w\SP4 server
Exchange 5.5 w\SP4 Running on Windows NT w\SP5

LOG IN AS THE BES ADMIN - The service account logon..
1. BACKUP THE DATABASE.
      Go to a CMD prompt and type: (Leaving out the c:\ of course)
          c:\osql -E hit enter
          1>backup database besmgmt to disk="c:\bes.bak" hit enter (You can name the backup file anything you like)
          2>go and hit enter
      A conformation will appear, make sure it says something about BACKUP DATABASE successfully processed x amount of pages.

2. Make sure you have the latest required components installed. If not, install them in no preticular order. (GO TO BLACKBERRY'S WEBSITE AND CHECK FOR ALL THE REQUIRED COMPONANT VERSIONS. These are just the ones I had to upgrade.)
       a.) MDAC 2.8 (
http://www.microsoft.com/downloads/details.aspx?FamilyID=6c050fe3-c795-4b7d-b037-185d0506396c&displaylang=en )
       b.) SQL MSDE 2000a (
http://www.microsoft.com/downloads/details.aspx?FamilyId=413744D1-A0BC-479F-BAFA-E4B278EB9147&displaylang=en
)
    (I use MSDE you may use SQL, I believe you just have to ensure you install SP3 if you do)
       c.) Search for CDO.dll and make sure it is version  5.5.2655.79.

3. If you had to update your MSDE to 2000a restore the database.
        Go to a CMD prompt and type: (Leaving out the c:\ of course)
          c:\osql -E hit enter
          1>restore database besmgmt from disk="c:\bes.bak" with recovery,replace hit enter
          2>go and hit enter

4. Run the BES 4.0 upgrade. (MAKE SURE YOU HAVE YOUR BES 3.6 INSTALL DISK, you will have to put it in as the upgrade needs it for some files.)
         Follow the prompts. Leave the settings default. You will have to type the user and password for the sa account.

The whole process from beginning to end was about 25 min. That includes reboot times.

I hope this helps someone out there, if you have any questions or concerns I would gladly help. I can be reached at:
*** email address removed by Netminder ***

 
Comment from JConchie
Date: 02/03/2005 08:27AM PST
 
Comment  

 
creville,
Thanks for the input, I think it will be helpful to others about to upgrade.  One note....it is a violation of your member agreement to solicit contact by private email.

 
Administrative Comment from Netminder
Date: 02/03/2005 09:33AM PST
 
Administrative Comment  

 
creville,

As JConchie noted, you can't award points for a question solved outside of EE's pages. It's also not a wise move to post your email address, if only because the spyders that search for them will pick it up and send you all kinds of junk.

Netminder

 
Comment from tekkguru
Date: 02/03/2005 10:25AM PST
 
Comment  

 
JConchie

here is where i'm at now, i did the refresh in the old server which is the current one,
no users show up or servers, weired all is missing, i have the db still
email is flowing/services are running.

i think my best bet is to install 4.0 on a new server, then can i import the db or something ?
or do i have to reload it all ?

or maybe just install 4.0 on the old server as upgrade get that to work, then install
4.0 on the new server and migrate it ??

thanks again

 
Comment from JConchie
Date: 02/03/2005 10:43AM PST
 
Comment  

 
Are you logged into the server with the BES admin user account?

If you install 4.00 on new hardware, you can migrate your db. from your 3.6 bes

 
Comment from tekkguru
Date: 02/03/2005 10:45AM PST
 
Comment  

 
yes that's all we use domain admin account

u know the how to on migrating 4.0 over ??

i think i should wipe the handhelds also and remove desktop managers
and dont install since its not needed.

 
Comment from JConchie
Date: 02/03/2005 11:00AM PST
 
Comment  

 
You may be using a domain admin account as your only login.....but when you installed the BES, you had to create a service account for
it.....it is that account with which you need to log into the BES management console.

 
Comment from tekkguru
Date: 02/03/2005 12:30PM PST
 
Comment  

 
both one and the same, we try to keep things simplified :)
somewhat

BES 4.0 Upgrade Project