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Threads in
Forum: BES Admin Corner |
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Haven't actually done the upgrade yet...we are waiting till
after the new year when the office will be a little
quieter.....but have done the prep.
If you have less than 200 users on the system, as you and I
both do , the automated update looks very straight forward
and simple.
For more than two hundred users, .......and for those with
smaller systems, who want step by step verification, RIM
recommends using the command line set up process which
allows you to verifiy that each individual step of the
process is successful before you move on to the next. If
you have any familiarity with using command line commands,
it is also pretty straight forward.....if this is new to
you, I would suggest reading through the commands carefully
and making sure you know where to insert information
particular to your system.........server names, file paths
to your database, etc.
The section entitled "Trouble shooting the Blackberry
Enterprise Server" is pretty comprehensive and has good
suggestions about recovering from any error.
Things to watch for:
---the upgrade is not supported for BES running on NT 4 OSs
---good idea to upgrade all handhelds to the ver 4 of the
handheld OS before you do the BES...that way you can get the
service book information and SRP identifier for the new
server wirelessly...for handhelds using earlier OSs, you
have to socket them in their cradle and let the
update/migration finish.......the older handhelds will still
recieve mail prior to update, but won't be able to take
advantage of any of the new ver 4 features
---If you are using an early version of MSDE (ver 7 or
earlier) you must upgrade to MSDE 2000 before doing the BES
upgrade.....though if you did an original install of BES 3.6
it is very likely you already have MSDE 2000....if not, you
can download the update from Microsoft at:
http://msdn.microsoft.com/library/default.asp?url=/library/en-us/distsql/distsql_71b9.asp
---The BES upgrade will automatically backup your current
database and will create a new table structure and transfer
your data.
---It can take a little time for a lot of users to
migrate....for systems the size of yours and mine, this
should be fairly quick.
Beyond that, I am not anticipating any problems...RIM has
been very good in the past about covering all the bases with
their upgrades. If you go ahead prior to the new year....ie,
before me, :-) .....please let us know, here,
how it went.
Regards
J
The upgrade will auto m
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If any of that is not clear, please ask questions about
specifics, and I will try to make it clear.......at the
risk, of course, of confusing you even more.......;-)
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jconchie,
few questions for you on this particular.
1. do you/i have to install particular handheld OS
this is not the same as the Desktop manager or Handheld
Manager is it??
or is it the Handheld manager os your refering to ??
that desktop manager is terrible, will that be needed in
v4.0 ?
were on 3.6 now and want to do a direct upgrade, but was
wondering if better to load
on a diff server and do fresh install.
Reason is, i just opened the enterprise manager on the
server all of my 5 clients are missing, no info in there
but somehow the handhelds continue to work, all services are
running on srvr though.
2. with 4.0 can you/i monitor incoming/outgoing email from
the handheld ??
i have users who claim the phone part of the blackberry
doesnt ring then the email doesnt come in
so i would like to see if there telling the truth and
confirm email was recieved on the handheld in some logs or
something.
3. can i lock there profiles(ie.. discreet, quiet etc....)
so they cant claim didnt hear the phone or email was on
silent so didnt know i had any.
thanks for any info
regards
BLou
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jconchie,
few questions for you on this particular.
1. do you/i have to install particular handheld OS
this is not the same as the Desktop manager or Handheld
Manager is it??
or is it the Handheld manager os your refering to ??
that desktop manager is terrible, will that be needed in
v4.0 ?
were on 3.6 now and want to do a direct upgrade, but was
wondering if better to load
on a diff server and do fresh install.
Reason is, i just opened the enterprise manager on the
server all of my 5 clients are missing, no info in there
but somehow the handhelds continue to work, all services are
running on srvr though.
2. with 4.0 can you/i monitor incoming/outgoing email from
the handheld ??
i have users who claim the phone part of the blackberry
doesnt ring then the email doesnt come in
so i would like to see if there telling the truth and
confirm email was recieved on the handheld in some logs or
something.
3. can i lock there profiles(ie.. discreet, quiet etc....)
so they cant claim didnt hear the phone or email was on
silent so didnt know i had any.
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Hi,
Sorry I didn't giet back to you sooner....busy week at work.
1)Hand held OS version depends on both the model and on who
your provider is...different providers select different
features and want you to
use a particular version of the software......check with
your provider's website for current versions of both HH OS
and Desktop Manager.
Tmobile's site is
http://www.t-mobile.com/bbupgrade
Try stoping and starting the BES services and you should see
your accounts again...also make sure you are logged into the
server with the BES
service account......with an ordinary domain admin login,
you will be able to open the enterprise manager, but not see
any accounts.
2) The BES management console shows you last contact time
with the handheld and shows when last mail downloaded from
the server.
Even if the handheld is on vibrate, it is quite distinctive
and, I think, quite impossible to miss.....but that sounds
more like a people management
problem, rather than a hardware/software issue. ;-)
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Just wanted to post an update since I just completed the
upgrade from BES 3.6 to 4.0. I would like to say that it
went surp risingly smooth and had no hangups or problems.
Here are the steps I took.
My situation:
BES 3.6 running on Windows 2000 w\SP4 server
Exchange 5.5 w\SP4 Running on Windows NT w\SP5
LOG IN AS THE BES ADMIN - The service account logon..
1. BACKUP THE DATABASE.
Go to a CMD prompt and type:
(Leaving out the c:\ of course)
c:\osql
-E hit enter
1>backup database besmgmt to disk="c:\bes.bak" hit enter
(You can name the backup file anything you like)
2>go
and hit enter
A conformation will appear,
make sure it says something about BACKUP DATABASE
successfully processed x amount of pages.
2. Make sure you have the latest required components
installed. If not, install them in no preticular order. (GO
TO BLACKBERRY'S WEBSITE AND CHECK FOR ALL THE REQUIRED
COMPONANT VERSIONS. These are just the ones I had to
upgrade.)
a.) MDAC 2.8 (
http://www.microsoft.com/downloads/details.aspx?FamilyID=6c050fe3-c795-4b7d-b037-185d0506396c&displaylang=en
)
b.) SQL MSDE 2000a (
http://www.microsoft.com/downloads/details.aspx?FamilyId=413744D1-A0BC-479F-BAFA-E4B278EB9147&displaylang=en
)
(I use MSDE you may use SQL, I believe
you just have to ensure you install SP3 if you do)
c.) Search for CDO.dll and
make sure it is version 5.5.2655.79.
3. If you had to update your MSDE to 2000a restore the
database.
Go to a CMD
prompt and type: (Leaving out the c:\ of course)
c:\osql -E hit enter
1>restore database besmgmt from disk="c:\bes.bak" with
recovery,replace hit enter
2>go
and hit enter
4. Run the BES 4.0 upgrade. (MAKE SURE YOU HAVE YOUR BES 3.6
INSTALL DISK, you will have to put it in as the upgrade
needs it for some files.)
Follow the
prompts. Leave the settings default. You will have to type
the user and password for the sa account.
The whole process from beginning to end was about 25 min.
That includes reboot times.
I hope this helps someone out there, if you have any
questions or concerns I would gladly help. I can be reached
at:
*** email address removed by Netminder ***
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creville,
Thanks for the input, I think it will be helpful to others
about to upgrade. One note....it is a violation of your
member agreement to solicit contact by private email.
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creville,
As JConchie noted, you can't award points for a question
solved outside of EE's pages. It's also not a wise move to
post your email address, if only because the spyders that
search for them will pick it up and send you all kinds of
junk.
Netminder
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JConchie
here is where i'm at now, i did the refresh in the old
server which is the current one,
no users show up or servers, weired all is missing, i have
the db still
email is flowing/services are running.
i think my best bet is to install 4.0 on a new server, then
can i import the db or something ?
or do i have to reload it all ?
or maybe just install 4.0 on the old server as upgrade get
that to work, then install
4.0 on the new server and migrate it ??
thanks again
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Are you logged into the server with the BES admin user
account?
If you install 4.00 on new hardware, you can migrate your
db. from your 3.6 bes
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yes that's all we use domain admin account
u know the how to on migrating 4.0 over ??
i think i should wipe the handhelds also and remove desktop
managers
and dont install since its not needed.
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You may be using a domain admin account as your only
login.....but when you installed the BES, you had to create
a service account for
it.....it is that account with which you need to log into
the BES management console.
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both one and the same, we try to keep things simplified :)
somewhat
BES 4.0 Upgrade Project |
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